New Choices for Spare Parts Delivery

During September 2009 we launched a customer survey to a representative sample of our North American customers. In the survey, we asked about ways we could improve our service to you. We listened to your answers and have used your input to help us identify needed changes.

Issue #1 –You asked for faster, more efficient service when ordering spare parts

To provide our North American customers with faster, more efficient delivery, we have expanded our services for providing spare parts inventory. We are now partnering with Innovative Machine Applications (IMA) to maintain inventory and delivery services for both Techmire and Fishertech spare parts. IMA is fully equipped to provide you with fast delivery of spare parts and excellent customer service. Beginning immediately, our North American customers can now contact IMA to order spare parts. Of course, your staff is still welcome to contact Techmire and Fishertech customer service personnel directly for assistance in diagnosing their machine problems.

Because of their close proximity to the Techmire and Fishertech facilities, we will generally continue to expedite service to our Canadian customers through the main Techmire and Fishertech locations. However, customers in Canada and Mexico can also use IMA as an alternative delivery source.

Issue #2 – You asked us to look for ways to lower the cost of spare parts

Because customers listed the cost of spare parts as a main concern on the customer survey, we are currently looking at numerous cost saving opportunities to help us address the cost of spare parts. We will keep you updated as we make progress on this initiative.

A Fond Farewell

Lastly, I know that Techmire customers join me in wishing Leela Hardat, Techmire’s former Vice President of Sales and Marketing, good luck as she moves forward to pursue new career opportunities.

Thank you for your continued business. If you have questions, don’t hesitate to contact Pierre Larin at Techmire Montreal (+514-694-4110 x 255). We look forward to serving you in the future.

Sincerely,

The Techmire Team